Effective date: 22 September 2026
1. Who we are
“Mika”, “we”, “us” and “trader” mean Individual Entrepreneur Alexander Umantsev, trading as Mika, identification number 306210310, registered address Mirian Mepe St. 13b, Tbilisi, Georgia, email [email protected], telephone +995 599 744 184, operator of mika.ge.
2. Scope
These Terms govern consumer purchases through mika.ge. The product information, final price, selected delivery charge and estimate shown before ordering, together with the Shipping, Returns and Privacy pages, form part of the pre-contract information. Mandatory rights under Georgian law prevail over inconsistent wording.
3. Products and prices
Each product page states the item’s main characteristics, materials, available size/variant and price. Natural stones and handmade items may reasonably vary in colour, pattern and finish. Screen settings can affect appearance. Normal natural variation is not itself a defect, but the item must conform to its description and agreed characteristics.
Prices are in Georgian lari and include applicable taxes. Delivery and any other charge are shown before submission. Availability is subject to confirmation.
4. How an order is made
The customer selects an item, reviews and corrects the cart, enters guest-checkout contact and delivery information, selects an available delivery method, reviews the final total, accepts these Terms and submits an order request. Mika immediately acknowledges receipt electronically.
Mika then confirms availability and sends bank-transfer instructions or a secure payment request, normally issued by a Georgian bank. The order request itself does not create an obligation to pay. A binding sales contract is formed when Mika receives successful payment and sends acceptance/order confirmation in a durable form, unless the payment request clearly states another lawful acceptance mechanism.
The contract is available in Georgian and English. The customer may save these Terms and the electronic confirmation. Because checkout is by guest, Mika does not provide permanent account access to the stored contract.
If payment is received but the order cannot be accepted, Mika will notify the customer and refund the payment without undue delay.
5. Payment
mika.ge does not contain a card-entry form and Mika does not receive or store a full card number, expiry date or security code. Where a bank-hosted payment link is used, payment credentials are entered directly with the bank/payment provider under its own terms and privacy notice. Mika receives only information needed to reconcile the payment, such as the amount, date, reference and payment status.
No payment-instrument fee higher than Mika’s own fee will be charged. No additional payment is added without the customer’s express agreement. Approved refunds use the original method/account unless the customer agrees otherwise and carry no Mika refund fee.
6. Delivery and risk
The Shipping Policy forms part of these Terms. Risk passes when the customer or a nominated person other than the carrier physically receives the item. If delivery is delayed, the customer retains all remedies available under Georgian law.
7. Withdrawal and non-conforming goods
The Returns Policy explains the 14-day distance-contract withdrawal right, statutory exclusions, the model form and remedies for defective or non-conforming goods. Care instructions, packaging requests and any commercial promise do not restrict mandatory consumer rights.
8. Website use and intellectual property
Use the website lawfully and do not attempt unauthorised access or introduce harmful code. Website text, photography, designs and branding belong to Mika or their licensors. Personal browsing and purchasing are permitted; commercial reuse requires permission.
9. Complaints and disputes
Send order complaints to [email protected] or telephone +995 599 744 184. Include the order number and requested outcome. Contacting Mika first is not a condition that removes a right to apply to the Georgian Competition and Consumer Agency, another competent authority, mediation or a court. Georgian law governs these Terms without limiting mandatory consumer protection.
10. Changes
The version presented when the order is submitted governs that order unless the parties lawfully agree otherwise. The effective date of the current version appears above.